Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it under the following conditions:
- Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (order number or receipt) is required.
- Non-Returnable Items
- Personalized or custom-made products cannot be returned.
- Items marked as “Final Sale” are not eligible for return.
- Return Process
- To initiate a return, please visit livycollections.com and follow the instructions in the Returns section.
- You will receive a return authorization and shipping instructions.
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
- Refunds
- Once your return is received and inspected, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method.
For any questions regarding returns, please refer to our FAQ page or contact us through the provided support channels.